Agreed. I had some great experiences crafted by their concierge. Such as a fantastic dinner for my parents 40th in Paris. Then times where i asked them for some price info about a few B&O systems and they cam eback missing tons of information. I've owned the Ti and the Constellation V, Android deff ran better on the Constellation, and has improved massively on the Signature Touch (thanks to 4.4), hoping to see 5.0 on them sometime soonI have pretty all ever produced models of Vertu out there. They are great but their Concierge service is really going downhill. Their first few Android models were horrible as well.