It has been at the house for a month, but I went home to visit for Thanksgiving. They replaced all of the screws and did a thorough cleaning. They also replaced the bezel, the crystal(had two nicks), and polished the case at my expense. If that wasn't good enough, I had 4 new straps waiting on me for when I got home. I couldn't be happier! Just wanted to express my love for this piece. So subtle, but I love it.