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Discussion Starter #1
I wanted to share a local story of a lambo.

Long story short: The owner takes it to AudiLauzon to get an alignment, the mechanic takes the car out for a drive and smashes it into a lamp post.

The dealership that was working on the car does not want to cover the damages and so the owner is trying to spread the word about his story.





Here is his post on our local car forum:

News: Lauzon destroys Lamborghini - The story so far - MONTREALRACING

It also made front page of Jalopnik:

Owner Of Lambo Wrecked By Dealer Still Fighting


Video that summarizes the event:

 

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that video is epic!

scum dealers like AudiLauzon gives a bad rep for all dealerships. what goes around comes around.
 

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what assholes. i hope the owner sues the shit out of them.
 

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don't they have insurance for this sort of thing?
 

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Discussion Starter #9
A more in depth story from the owner, Greg.


Internet is serious business.


As many of you know, I brought my Gallardo to Audi/Porsche Lauzon for a wheel alignment a little over 6 weeks ago.

They took the car for a "test drive". Witnesses described the speed (on St-Martin in Laval) as incredibly reckless with several redline upshifts (1st gear ends at 112kph, 2nd gear at around 150, and 3rd at about 180. Do the math).

Needless to say they spun it, went over the centre divide, took out a lamp post, and ended up sideways in oncoming traffic on the other side of the road. Between the car and the fallen pole, they managed to block 5 lanes on a busy intersection. Amazing that no other cars were hit. Damages so far are over $60k with shattered rims, snapped spindles, hubs, destroyed axles, bent shocks, control arms, steering, bumpers, entire underside of the car, oil leaks, etc.

Lauzon then proceeded to do.. well, not quite what you'd expect from someone who just wrecked your life savings + 2nd mortgage while you were waiting in the showroom. They wouldn't even provide a loaner. Then things only got uglier. They wouldn't let me have a closer look at my car in their lot, they wouldn't let me talk to their appraiser, their insurance wouldn't provide me with a rental (for the above reasons I had to claim it on my insurance to have any control over the situation), and when I went to see Michel Lauzon things just got nasty with them blowing off any liability for damages.

After I lawyered up, Lauzon requested I not talk to the media while they worked on a settlement. So I stopped commenting on forums, turned down the Gazette that called me, and didn't publicize the incident in any way. It's now been over 6 weeks and they've ignored every deadline. Every bit of correspondence from their lawyers basically either implied that they weren't liable or that my car was worth very little (Not sure how this excuses them, or how they reckon considering the car has been on display at 3 international car shows).

I'm now fed up and am not going to keep quiet about it anymore. I'm basically asking anyone in a position to pressure Lauzon to do so, anyone who is considering buying a Porsche/audi/vw to buy elsewhere, take your car for service elsewhere, and spread the word about how they treat their customers.

I've appealed once again to Porsche Cars Canada to mediate the dispute. I'm going to turn the heat up online, in the media, at the forthcoming Montreal auto show, etc.

Please let me know if you're in any position to help. Even just a reply to this thread with a word of support will show them that people DO care.

I've purchased several domains including:
lauzonporsche.ca
lauzonaudi.ca
lauzonvw.com

These will go live at the end of this week with all the facts if the situation hasn't been resolved to my liking.

I want to give all you guys a big thanks for all the support and I'll be owing some rides when this is all settled.

Cheers!


P.S. I want to give huge props to Audi Prestige who will be handling the repairs. The people there have all been fantastic and supportive. They always make time for me whenever I pop in unannounced to check up on the car (which is quite often). If you're in the market, GO THERE!
 

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As fast as news spreads these days, you would think that Lauzon would just apologize and cut a check.

Very bad decision on their part.
 

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I had a very similar experience when my previous car was left in neutral (it was a manual) and rolled off a tow truck into another parked car. The towing company didn't want to deal with it but the dealership threatened to drop them. The towing company finally came around with a lot of pressure from the dealership's legal department and everything was taken care of. Then the dealership dropped the towing company, lol.

Care for your customers and take responsibility for your own actions and the actions of your employees. That's how it should be done.
 

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You should mention that the Montreal online car community had a few members on that street that day, and all of them, even people who werent members, heard him shifting at high rpms!
 

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There used to be a LARGE Dealership here in Seattle, that carried Chevy, GMC, Buick, Jeep, and I think they had Dodge as well. A couple of salespeople ripped of a man who had some mental challenges, early onset demetia I think. They kind of strongarmed him into buying a car, and then trading it in a couple months later. Long story short: By the time the lawyers were done with them, the dealer was out of business and everything was sold at auction.

This kinf od @ss hattery can ruin a business:
Local News | Dealerships closing after Huling Bros. scandal | Seattle Times Newspaper
 

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Wow. I would have a hard time handling it as professionally as this guy is.

After all this to not take responsibility is ridiculous.
 

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now you all see why i try to do as much of the work on my cars as possible.

people are just scumbags these days. and they wonder why the dealership/auto sales industry gets a bad rep in regards to ethics.
 
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