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Discussion Starter #1
I had my '13 GT-R at the local Nissan dealership for an oil change and to get rid of a dent that someone made. When I went to pick it up, I noticed that they had cracked or scraped my front spoiler. That isn't even the worst part. They were trying to put all of that on me. I showed it to them and they said that it was on the paper when going through the inspection or walk through before performing service. I was like," How do I know that you didn't go back and note the spoiler, after messing it up?" They claimed to show my brother (why took the car for service for me) and I called him on the phone, he said that they didn't show him anything about the front spoiler. I told him to come down, and he did. When he finally came, the people over at Nissan changed their story. My brother was like," Am I stupid to spend $1k to fix a small dent that's barely noticeable, but not any money for a front spoiler that is 10x more noticeable than the dent?" From there, the people shut their mouths and said that they would take the car back to the shop and get it fixed for "no charge." Like okay, if it was my fault, which it wasn't, why are you offering to fix it for free if you didn't do it? I'll be calling Nissan Consumer Affairs sometime this week whenever I get a chance, and will also notify the Better Business Bureau as well as the 6 o'clock news and yelp. From now on, I'm going to be taking note of the miles before dropping it off. I'm always careful and picky when it comes to cars, so thank god for those traits, otherwise if I took it home, I would've been stuck.
 

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Discussion Starter #3
Name & shame so no one else gets stung!!:
There were two people that were involved, one was the GT-R "Specialist" whose name is David Monty and another service person, who was in charge of the car, who goes by the name Alex; I don't know his last name. Also, this was at the Nissan of Bakersfield dealership.
 

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So disheartening! I cannot stand dealerships! You might have been better off to just hire a paintless dent remover company independently, and have him come to your place? That's what I usually do.. I view the dealership the same as the hospital, I'm probably not leaving either unscathed..
 

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Discussion Starter #5
So disheartening! I cannot stand dealerships! You might have been better off to just hire a paintless dent remover company independently, and have him come to your place? That's what I usually do.. I view the dealership the same as the hospital, I'm probably not leaving either unscathed..
The biggest problem was that, the dent was on the crease, right above the rear tire. And I talked to multiple people, they all said that the body piece has to be taken off. But once again, it was also due for service so I was like, mind as well kill 2 birds with 1 stone.
 

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That's really bad. I've noticed the VW and mbz dealers with which I've worked recently take a few pictures of my car upon arrival to document the condition. It protects them, but it also protects me. I know some people take their own pictures as well.
 

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Rather than doing all of the petty footwork and bickering, that's when you get a lawyer involved and it will clear up instantly. I've dealt with one too many dealerships--every make, size, etc. Dealership brand isn't a gauge of trustworthiness anymore. I always take "before" pictures, including the mileage at arrival and overall condition.
 

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Discussion Starter #8
I have the worst experience with Mercedes, like the cars are good, never had any problem. But the service is horrible. The lie to me, overcharge me, and even take out some parts, which forces me to go back and get it fixed. I'm definitely going to start taking pics and taking note of the miles when getting any of my cars serviced.
 

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I've had 2 GT-R's and the problem is, you're still dealing with Nissan. I can't speak for Mercedes, but BMW, Audi, Porsche, and Lamborghini have all been awesome.
 

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Wow that's shitty of them.
 

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Discussion Starter #11
I've had 2 GT-R's and the problem is, you're still dealing with Nissan. I can't speak for Mercedes, but BMW, Audi, Porsche, and Lamborghini have all been awesome.
That is true, although when I call the customer affairs, I will make sure that they acknowledge the difference between a person that bought an Altima, vs a customer that bought a GT-R. The owner of the local Mercedes dealership is Indian, which doesn't surprise me because I am Indian too. The majority of the Indians in Bakersfield tend to screw each other over;makes me want to get out of here.
 

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Discussion Starter #12
Wow that's shitty of them.
'Trust' was right, it is Nissan that we're dealing with. Sad part is that I know the owner of Nissan (who also owns BMW from which I've bought more than 5 cars from), and he also happens to be my neighbor; really nice guy. I don't think he knows what is going on in businesses, since the employees are trying to blame a valued customer for their mistake.
 

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Discussion Starter #14
I had the same exact thought; this way, they know that I took pics and can't deny anything.
 
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