New S65 - Many Days in Service

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  1. #1
    mjeagent is offline Junior Member
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    Default New S65 - Many Days in Service

    Bought a new S65 a little over a month ago. So far, the car has been in the service department for 14 days (and its still there now). Check engine light keeps coming on - cylinders not firing right - waiting for software update from Mercedes corporate. I was understanding at the beginning of the process but now that I have been without the vehicle for sometime its really getting to me - especially given the fact that my monthly payments are not small. So, I'm making my payments without the use of the car. Any advice for course of action? I know that reading my state lemon laws they say that to be considered a lemon the car must be in service for a combined 30 days within the first 18 months. So, we aren't there yet. But I should be compensated in some way, correct?
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    I would be requesting compensation or consideration commensurate with the time you are without the vehicle, unless they are giving you a comparable loaner.

  3. #3
    mjeagent is offline Junior Member
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    They've offered a loaner but I declined because I have other cars I can use. I've never had this happen, thankfully, so am at a bit of a loss in terms of what to do/ask for.
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    that sucks. We just got a new loaded 15 c300 on Saturday and when it rained that evening the headlights were foggy as hell so it got dropped off this morning and waiting on new headlights. 18days for a new benz must really suck, my granturismo s was out for 15days a month after i got it.

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    Mercedes is really f--king up, this year alone i've spent $7k on repairs. I would think the S65 BRAND NEW would be flawless, aren't they hand made in the benz factory in Germany ?

    The dealer should cover half or all of one month payment or for however long the car is in the shop. If not lawyer up.
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    You may have other cars, but why front the cost of operating them when the responsibility falls to MBZ? Accept the loaner (which is suitable compensation) and be on your way. Otherwise, with all respect, you haven't much leg to stand on until your 30 day mark.
    chidoks, Pushn'lbs and DURGE like this.

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    Redx's Avatar
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    just curious, did they say what kinda loaner they would have given you ?

  9. #8
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    I would still take the loaner... Why put miles and wear on your other cars. And don't accept a loaner below a S550
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    mjeagent is offline Junior Member
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    I completely understand your point about the loaner. I work from home and we haven't had an occasion in the last few weeks that involved putting excessive miles on a car. I'm more inclined to be compensated for the amount of my monthly payment - divided into the days I have not had the car. Selling a $225,000 car and then servicing it for 2 weeks within the first 30-40 days is ridiculous. Those with any experience in this area - do I take this up with the Service Manager (who has been my point of contact) or go above him to Mercedes corporate?
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  11. #10
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    Quote Originally Posted by mjeagent View Post
    I completely understand your point about the loaner. I work from home and we haven't had an occasion in the last few weeks that involved putting excessive miles on a car. I'm more inclined to be compensated for the amount of my monthly payment - divided into the days I have not had the car. Selling a $225,000 car and then servicing it for 2 weeks within the first 30-40 days is ridiculous. Those with any experience in this area - do I take this up with the Service Manager (who has been my point of contact) or go above him to Mercedes corporate?
    Whatever you do, do it now.

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