New S65 - Many Days in Service - Page 3

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  1. #21
    AJAYR's Avatar
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    I would ask for compensation from them all (service advisor, sales person, manager, ect) I'm assuming the car has been there 2 weeks and its not even coming back soon? The dealer should do something for you if corporate wont. They made enough on the car and should want to keep you happy.
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  2. #22
    mjeagent is offline Junior Member
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    Spoke to my service advisor yesterday. Told me that they are still waiting on the software update. Also, they ordered new brake pads from Germany as it was loudly squeaking. Also waiting on a new computer part that relays information from engine to diagnostics system (have no idea what that is). Right now, I have been without the car for 21 days and have had the car for 44 days (almost half the time). Service advisor said my request for 1 - 2 payments in compensation was not unreasonable and he would talk with service manager.
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  3. #23
    mjeagent is offline Junior Member
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    Quote Originally Posted by AJAYR View Post
    I would ask for compensation from them all (service advisor, sales person, manager, ect) I'm assuming the car has been there 2 weeks and its not even coming back soon? The dealer should do something for you if corporate wont. They made enough on the car and should want to keep you happy.
    Plus, I've purchased a new G63 and GL63 from the same dealership all within this year.
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  5. #24
    mjeagent is offline Junior Member
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    Quote Originally Posted by H J View Post
    When this happens, if you can't personally handle it, you have an attorney handle it. You don't consult a forum. As long as you let the dealership call the shots, they will do just that. You're a guy who can afford a $200K car getting bullied by a $50K dealership employee. Wouldn't happen.
    I thought that was the entire purpose of a forum - to ask questions of those who have had more experience in certain areas of ownership. I'm not some trust fund douchebag who runs to a lawyer whenever anything happens to upset me. I try to handle all situations with class and dignity and hope that others do the same. I also never mentioned anything about being bullied. Never mentioned that the dealership was unwilling to work with me. Just asked for the chain of steps to be taken. You jumped the gun.
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  6. #25
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    Quote Originally Posted by mjeagent View Post
    Plus, I've purchased a new G63 and GL63 from the same dealership all within this year.
    You should definitely have some room to work with in that case. Good luck, stick to your guns!

  7. #26
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    Quote Originally Posted by mjeagent View Post
    I thought that was the entire purpose of a forum - to ask questions of those who have had more experience in certain areas of ownership. I'm not some trust fund douchebag who runs to a lawyer whenever anything happens to upset me. I try to handle all situations with class and dignity and hope that others do the same. I also never mentioned anything about being bullied. Never mentioned that the dealership was unwilling to work with me. Just asked for the chain of steps to be taken. You jumped the gun.
    In case you haven't taken note of who frequents the forum recently... LOL

    Trust fund douche? Could you get more irrelevant or either make the correlation for me? You were (still are) getting man-handled by a dealership that you are a repeat customer of. If any of the dealerships that I've dealt with over the years treated me in the same manner that they've treated you, I wouldn't play the back-and-forth, as it's obviously not working. If you're to the point of making payments on a lemon that's in the dealership's possession, there's obviously action beyond your control that needs to be taken. I may sound like an ass, but I've been there.

  8. #27
    mjeagent is offline Junior Member
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    In your expert opinion, how am I being "man-handled" by the dealership if they can't fix the car because they have yet to receive software or parts and they have agreed with me that some compensation is due because of the inconvenience. Please enlighten me.
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  9. #28
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    Sorry to hear about all the hassle. I for one am interested in looking at the pics of your stable! Seems like you have a great collection of some amazing cars, so please post them up!

  10. #29
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    take it to corporate ASAP! I did this with my old Audi (same reason) and they took care of me and were very concerned with me bad mouthing the dealer.
    "Success is usually one short step beyond the point where one quits" -Napoleon Hill

  11. #30
    mjeagent is offline Junior Member
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    Still being told by the dealer that there is no software update yet. So...lobbed a call into MB corporate who assigned my issue to a case worker. Should hear from them within 24 hours. Will let you guys know how this proceeds.
    2015 Cadillac Escalade (white)
    2014 Bentley Mulsanne (satin white wrap)
    2014 Dodge Viper (matte black factory)
    2014 GMC Sierra 1500 Denali (white)
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