New S65 - Many Days in Service - Page 2

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  1. #11
    Pushn'lbs's Avatar
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    Nolan hit it right on the mark, I believe. Good luck OP.

  2. #12
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    Take it to the corporate level.
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  3. #13
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    Quote Originally Posted by mjeagent View Post
    Those with any experience in this area - do I take this up with the Service Manager (who has been my point of contact) or go above him to Mercedes corporate?
    Service manager has no power. Take it to corporate. Your request is not unreasonable and seems to be the normal resolution in a case like this.

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  5. #14
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    I would've asked for the months payment/30 * (# of days in service) or an SLS loaner

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  6. #15
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    Quote Originally Posted by Markeh View Post
    I would've asked for the months payment/30 * (# of days in service) or an SLS loaner
    Yeah ask for an SLS Black Series
    vndsd1, lefizzet and LaneChange like this.

  7. #16
    H J's Avatar
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    When this happens, if you can't personally handle it, you have an attorney handle it. You don't consult a forum. As long as you let the dealership call the shots, they will do just that. You're a guy who can afford a $200K car getting bullied by a $50K dealership employee. Wouldn't happen.
    chidoks and SpecB like this.

  8. #17
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    Quote Originally Posted by H J View Post
    When this happens, if you can't personally handle it, you have an attorney handle it. You don't consult a forum.
    Implies forum consultation is unwarranted, thereby effectively dismissing all previous forum member input. Proceeds with member consult regarding law and fiscal leverage.



    Via forum.



    #kermitsip
    Last edited by Nolan; 10-22-2014 at 04:54 AM.
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  9. #18
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    Quote Originally Posted by Nolan View Post
    Implies forum consultation is unwarranted, thereby effectively dismissing all previous forum member input. Proceeds with member consult regarding law and fiscal leverage.



    Via forum.



    #kermitsip

    Dude, you have to put the put the actually Kermit
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  10. #19
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    Everybody knows what it looks like, haha. It's shorthand.

  11. #20
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    Ok, I have worked at Mercedes-Benz dealerships before, here in Australia. There was one case where a customer had bought a 'Lemon' SL65 and the Service Manager had almost completely no say in compensation for some reason. I would recommend going straight to Mercedes Benz USA in regards to the issue. BTW do you know what the problem with the car is? If so you could also tell that to MB USA straight and see what they have to say about it. With the customer here all I know is that he had a SL65 and after about 2 months from when he hit up MB Oceania, he had a new car, the warranty was free for unlimited 7 years and free servicing for 7 years. Not to say that this will be the case for you, however getting in touch with MB USA will be your best bet to get the ball rolling. Good Luck
    SpecB likes this.

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