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10-21-2014, 03:49 PM #11
Nolan hit it right on the mark, I believe. Good luck OP.
10-21-2014, 03:52 PM #12
Take it to the corporate level.Purveyor of fine automobiles.
"Do or do not. There is no try." -Yoda
10-21-2014, 05:09 PM #13
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10-21-2014, 07:27 PM #14
I would've asked for the months payment/30 * (# of days in service) or an SLS loaner
2013 BMW 650xi Gran Coupe
2012 ML63 AMG
2011 BMW 328xi GONE
2010 BMW X6 5.0 GONE
10-21-2014, 07:39 PM #15
10-22-2014, 01:21 AM #16
When this happens, if you can't personally handle it, you have an attorney handle it. You don't consult a forum. As long as you let the dealership call the shots, they will do just that. You're a guy who can afford a $200K car getting bullied by a $50K dealership employee. Wouldn't happen.
10-22-2014, 04:50 AM #17
10-22-2014, 08:35 AM #18
10-22-2014, 09:43 AM #19
Everybody knows what it looks like, haha. It's shorthand.
10-22-2014, 10:30 AM #20
Ok, I have worked at Mercedes-Benz dealerships before, here in Australia. There was one case where a customer had bought a 'Lemon' SL65 and the Service Manager had almost completely no say in compensation for some reason. I would recommend going straight to Mercedes Benz USA in regards to the issue. BTW do you know what the problem with the car is? If so you could also tell that to MB USA straight and see what they have to say about it. With the customer here all I know is that he had a SL65 and after about 2 months from when he hit up MB Oceania, he had a new car, the warranty was free for unlimited 7 years and free servicing for 7 years. Not to say that this will be the case for you, however getting in touch with MB USA will be your best bet to get the ball rolling. Good Luck