+1 to Nordstrom and also Neiman Marcus, both of them will do almost anything for their customers. I took a pair of Rock's back to NM that developed a hole b/c i was doing something i shouldn't have been doing and they swapped them out for a current pair. Nords...this still amazes me to this day, i wanted some new shoes for an event that night and they didn't have my size at any of the stores in the area. One of the managers went to competitor's store and bought them for me, and i ended up getting them for free.
That's awesome! that may be better than the nordstroms tire-returning story.