Thread: Tablet Review

Originally Posted by slomaro3.4

I mean the benefit with apple is that they would have just given me a refurbished one at the store. But that would require me to go to the apple store, which I don't particularly enjoy. I called today and they said they are waiting for a part. I would say this has moved well beyond ridiculous. I'm glad I wasn't planning on using the tablet for textbooks or anything....

Im currently on my fourth iPad.. The 1st had light leakage, they gave me a new one, the second I accidentally dropped and the guy at the genius bar gave me a new one, the third had light leakage again, and currently on my fourth new one.

Originally Posted by VR1

Im currently on my fourth iPad.. The 1st had light leakage, they gave me a new one, the second I accidentally dropped and the guy at the genius bar gave me a new one, the third had light leakage again, and currently on my fourth new one.

At least they are replacing them, I feel like Asus just keeps running me around the block. I actually got a response through their facebook page, I'm hoping that something works out by the end of the week.

So if anyone is paying any attention to this, they still have it and are still "working" on it, I have contacted their commercial sales dept. on the recommendation of xda folk, and also shot them an email explaining my issues, I haven't heard back from the facebook group, but I guess now all I can do is wait.

Still no tablet back, and I was supposed to receive calls from two different departments last friday. Needless to say they have proven themselves inept once again, and I haven't heard a peep from them. I guess I'll call again tomorrow. My rma process has now been "escalated" 5 times.

This is beyond ridiculous. I would be demanding a refund at this point. I really wanted to like this tablet but after hearing this lack of customer service I am glad I have an iPad.

Apparently they can't issue a refund because the service center is run by some 3rd party group of jokers. I've been assured that I will have it by may 1st. So that would be 51 days without it, the warranty is only 90 days, so basically I won't have any warranty left if anything else goes wrong. I'm supposed to get another phone call today updating me on the status. They have so far missed 3 call backs and 4 deadlines, I would be shocked if I received a call.

I know how you feel, once I ordered a $150 model car only to have it broken upon receiving it and having the seller never reply to any of my calls and emails. I hope you get this issue resolved ASAP

Originally Posted by VR1

I know how you feel, once I ordered a $150 model car only to have it broken upon receiving it and having the seller never reply to any of my calls and emails. I hope you get this issue resolved ASAP

Haha, ASAP would have been like 50 days ago. they claim it shipped out this morning, but the fedex number doesn't register yet, and frankly I'll trust fedex over these guys.

Quick update, Got the tablet back again, and it still isn't fixed, they said I would have to send it back to a different repair facility and then they would deal with it, with no time guarantee. I called Amex and they filed a claim for me, I should know within a week or so whether or not they will handle it. I'm hoping for a refund so that I don't ever have to deal with Asus again. I guess iPad maybe...but iOS doesn't really play nice with my primarily linux computers...might just see if I can find a cheap ultraportable.