Thread: worst customer service I've seen in a shop

3 sides to every story....i'm just sayin.

Originally Posted by nickmb

I will be the first of MANY to ask,

WHATS THE SHOPS NAME?

This

ok, I told the guy that I started a thread and yesterday he sent me 140 which should cove rthe difference plus some of the paypal charges. the guy is Anthony Salazar, the manager of topstitch in LA and this is his webpage http://www.topstitchupholstery.net/.
I would be more than happy if you call him and ask him about everything I've told in this thread just so you hear his side of the story as he can't deny anything I've said.
I've been more than reasonable as I don't think any of you would've waited almost 5 months just to get a refund and never got to offend the manager of the shop you're dealing with.
btw, he told me he would still send the parts as a way of compensation but I won't hold my breath as I sent him a mail asking for a deadline and he didn't answer, and I obviously reckon that if he haven't make some parts that take 3 days to make in 5 months then it doesn't sound like he will make em now that he returned the money, but if he does, I will be the first to acknowledge compensation as it would make things right.
I gotta admit that the guy never lost his temper and wrote back mails in a decent manner, but what I find offensive is that he almost never wrote back-to the point that i had to send several times the same mail- and when he did, it was to give me excuses and promises that he didn't fulfill.
I know that some of you may have heard excellent things about this shop, so did I, to the point that I took my business to them eve though I'm very far away, but what I found was an experience completely different-in the worst way- to what I was expecting according to it's reputation.

Understandable to me. Like I said, if you tell someone you're going to do something for them then do it! If not then dot say it in the first place. As already stated there's three sides to every story, and not saying you're lying, but there could be legitimate reasons for why what happened, happened. Either way, not a great situation.

Originally Posted by nemex12

thanks mate, you got it. I may be naive, but I still believe in the value of one's word, especially when it comes to business. if I tell you I'll do something, I'll try my best to do it, and if I can't, then I'll let you know with anticipation and try my best to compensate you for the trouble I may have caused you. doing otherwise will eventually give you a bad rep and hurt your business.

you might want to rethink "how much" .....this dude held you up over $500 for months based on "word of mouth"

So wait.. he fully refunded you your money and paypal fees and now you blast his name? Now I agree that he shouldn't promise things he can't give but if you've been fully refunded I would have given him whatever time frame he said he needed to finish the commitment. But then again I wouldn't ever expect something for free even if offered.. I am dying to know the other side and whats held up the production of the parts requested.. I have to imagine it has to be a material or other vendor issue.

Oh well tuned in while we hold our breath for the rest of it lol

Originally Posted by nemex12

ok, I told the guy that I started a thread and yesterday he sent me 140 which should cove rthe difference plus some of the paypal charges. the guy is Anthony Salazar, the manager of topstitch in LA and this is his webpage http://www.topstitchupholstery.net/.
I would be more than happy if you call him and ask him about everything I've told in this thread just so you hear his side of the story as he can't deny anything I've said.
I've been more than reasonable as I don't think any of you would've waited almost 5 months just to get a refund and never got to offend the manager of the shop you're dealing with.
btw, he told me he would still send the parts as a way of compensation but I won't hold my breath as I sent him a mail asking for a deadline and he didn't answer, and I obviously reckon that if he haven't make some parts that take 3 days to make in 5 months then it doesn't sound like he will make em now that he returned the money, but if he does, I will be the first to acknowledge compensation as it would make things right.
I gotta admit that the guy never lost his temper and wrote back mails in a decent manner, but what I find offensive is that he almost never wrote back-to the point that i had to send several times the same mail- and when he did, it was to give me excuses and promises that he didn't fulfill.
I know that some of you may have heard excellent things about this shop, so did I, to the point that I took my business to them eve though I'm very far away, but what I found was an experience completely different-in the worst way- to what I was expecting according to it's reputation.