Thread: Business software - service agreement dissatisfaction

Gentlemen-

I am in a bit of a bind with some CAD software that I purchased last year, and am looking for some advice. The software was about $6,000.00 with ~$1900.00 of it being the service agreement. It wasn't till I really started getting into using the more in depth aspects of the software that I found out it was not up to my expectations. I had used the software on a trial basis before I purchased it, but until I got into a real project for a real client I had not realized the software was very lacking in critical areas.

I had about 8-10 service tickets open with them about various different issues, 2-3 that were critical issues that slowed or completely stopped progress and almost every single ticket issue was not resolved. Some of the tickets were for very basic library components that were missing from the software altogether.

The gist of it all is that I am no longer using this software package because it does not do what they stated it would. They are invoicing me for the last part of the service agreement and I do not feel they help up their end of the agreement. I would really like to get all my money back, but if anything I do not want to give them anymore of it.

What can I do? They are a very large software company and I have not dealt with these kinds of issues. Does anyone know of what my first steps should be?

I would greatly appreciate any advice-

Don't they have a policy? Sounds like you've bought it and held on to it for too long.